Missoula Montana Airport
FAQs

FAQs

We know traveling can be exhausting and trying to keep up with constantly changing requirements can be quite challenging. Hopefully we can give you a quick answer to some of our most commonly asked questions. As always, we are here to help, so if you don’t see what you’re looking for, give us a call—we love to chat!

  • What is the cost of parking?
    Skip on over to our parking page for the most up to date rates.
  • What airlines service MSO?
    Alaska, Allegiant, American, Delta, Frontier & United. More information
  • Are dogs permitted inside the airport?
    For consideration of all of our traveling passengers, we ask that only service animals accompany you into the airport. If you are traveling with your furry friend, please make sure to keep them in a kennel or leash.
  • How do I book a ticket?
    Please reach out to one of the many airlines that service Missoula or your local travel agency. View Airlines + Destinations
  • What time do the ticket counters open?
    Most airlines will open their ticket counters 2 hours prior to the departure time of the flight.  Please reach out to your airline regarding their specific policy. View Airlines + Destinations
  • What time does TSA open?
    TSA opens at 4am every day of the week and remains open until the last departure of the day.
  • What if I lost an item?
    If you have left an item on an airplane, please contact the airline directly.   If you have lost an item in the airport or surround area, please visit the lost and found page.
  • Are there lockers at the airport?
    No. Due to current security regulations there are no lockers or baggage check areas in the Missoula Airport terminal.
  • How early does the airport open?
    The airport terminal is open 24-hours a day.
  • Can I bring Huckleberry jam in my carry on?
    Jam is considered a liquid by TSA security standards.  Therefore, any jars of jam must be under the 3.4oz limit that TSA has on all liquids.  If jars are larger than this, they must be in your checked baggage.
  • What if my luggage is lost?
    We know this can be extremely frustrating but if your bag did not arrive from your origin, please reach out to your airline for help in tracking the bag. Unfortunately, Missoula Airport staff do not have access to track/locate missing luggage. View Airlines + Destinations
  • What if my luggage is damaged?
    Issues regarding damaged baggage must be resolved with your airline directly.  Be sure to save your tickets and baggage tags until your bags are returned. View Airlines + Destinations
  • Do you have rental cars?
    Missoula International Airport has 7 rental car agencies located in the main passenger terminal directly across from baggage claim.  All rental car parking lots are located just outside the east terminal exit. View Rental Cars
  • Does the Airport offer a cell phone lot where I can wait for my passenger?
    For your convenience, the Missoula Airport offers FREE parking for the first 60 minutes in all of our parking lots while you drop off or pick up passengers.
  • How do I check on the status of an arriving flight?
    Flight information can be found on the Missoula Airport website or by checking with your air carrier. At the airport you can also check the flight information monitors which are located in the main terminal, baggage claim and ticketing areas of the concourse. View Flight Information
  • Where do I park while picking up a passenger?
    If you would like to park your vehicle and wait for your passenger inside of the terminal, the short term parking lot offers 60 minutes of free parking.  Please do not leave vehicles parked on the front curb of the airport.   Vehicles left unattended will be ticketed or towed at the owner’s expense. View Parking
  • How early should I arrive at the airport?
    Under normal circumstances, you should arrive at the airport 90 minutes to 2 hours prior to your flight.  Please check with your airline for recommended arrival times. View Airlines + Destinations
  • What are the rules for carry-on luggage?
    Carry-on requirements vary by carrier or aircraft type.  Please contact your airline directly for information about specific carry on requirements. View Airlines + Destinations
  • Does my child need to show identification?
    Children under the age of 18 traveling domestically usually do not need identification.  Each airline has its own requirements, so it is best to check directly with them to confirm ID requirements for minors.
  • I have a security question, comment or complaint. Who do I contact?
    The Transportation Security Administration (TSA) is responsible for security checkpoints at the Missoula Airport.  Any checkpoint security questions/comments should be directed to TSA at TSA-ContactCenter@dhs.gov or by phone at 1-866-289-9673.
  • Is a pet relief area available at the airport?
    A Service Animal Relief Area is available in front of the main terminal just outside of baggage claim.  The area is marked with a sign and a pet waste bag dispenser and receptacle are available.  There is not a pet relief area in the terminal once you are past the security checkpoint.
  • Where can I leave my luggage?
    You must keep luggage with you at all times.  Unattended baggage will be removed and impounded.
  • Is there a currency exchange at the airport?
    The Missoula Airport does not offer a currency exchange at this time.
  • Where can I smoke at the airport?
    In accordance with Montana law, the Missoula Airport is a smoke-free facility.  Smoking is not permitted within 25 feet of the terminal.  Smoking is also not allowed anywhere past the security screening.
  • Does the airport have Wi-Fi?
    Free Wi-Fi is available throughout the terminal.
  • Can I leave my bicycle at the airport?
    Bicycle racks are located in front of the terminal and short-term parking lot for your use.
  • How much will my ticket cost?
    For pricing information, you will need to reach out directly to one of the many airlines serving Missoula. There are also several local travel agencies that would be happy to help.
  • Where can I sleep at the airport?
    In the unfortunate event that your plane is delayed and you find yourself at the airport overnight, please note that the airport does not provide a designated sleeping area.
  • When will I need a Real ID to travel?
    Due to circumstances resulting from the COVID-19 pandemic and the national emergency declaration, the Department of Homeland Security is extending the REAL ID enforcement deadline by a year. The new deadline for REAL ID enforcement is May 3, 2023. For more information please visit the TSA Website
  • What is TSA PreCheck?
    TSA PreCheck is a way to experience a smoother screening process – no need to remove shoes, belts, 3-1-1 liquids, food or light jackets. Please visit the TSA Website for additional information on how to apply.
  • What is the noise about?
    Like every other means of public transportation, airports must deal with noise and develop a plan to minimize it. While there are many factors that contribute to noise in and around the airport, we often have limited control over many of these events. With increases in tourism and firefighting operations during the summer months it can often lead to an increase in flight frequency and associated noise. In addition, we often see military training operations utilizing the airport at limited times throughout the year. While many of these events are relatively short lived, we recognize that each of these events affects everyone differently.
    At MSO, your voice matters, and we are doing our best to minimize any potential noise disturbances for residents of the area. If you would like additional information, or to participate in upcoming noise planning/studies at the airport, please CLICK HERE to fill out our Noise Inquiry Form.

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